Free Shipping on Selected Items for orders $99+ continental u.s. only
Menu
SILMIWON USA has created this Privacy Policy in compliance with applicable laws and in order to demonstrate our firm commitment to privacy. This Privacy Policy describes how SILMIWON USA collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services or related activities (collectively “Services”), including through the Internet domains owned or operated by SILMIWON USA.
We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean SILMIWON USA, or the specific division, or affiliate that operates a site, provides its content or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
This Privacy Policy applies to your use of our Services, and covers information collected in connection with your access to and use of our Services, including those Services provided through our sites and/or online. Please read this Privacy Policy carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Policy.
This site is hosted in the United States. If you are visiting the sites from outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States and other countries, where our data center and servers are located and operated. This section sets forth the general privacy policy for the United States. Depending on your state or country of residence, applicable privacy laws may provide you the ability to request access to, correction of or deletion of your information, as further outlined below. If you are outside the United States and do not wish to allow the transfer of your personal information to the United States, you should not use these sites and you should opt-out of the collection of cookies. View our COOKIES POLICY.
We take your privacy and the protection of your personal information seriously. We will only store, process and disclose your personal information in accordance with applicable law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.
SILMIWON USA may collect different information from or about you depending on the manner in which you use our sites or Services. The following examples are provided to help you better understand the information we may collect through your use of the sites or in the course of us providing our Services to you in the prior twelve (12) month period. We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together in the following categories as follows:
Identity Information includes first name, middle initial or name, last name, and birth date. Contact Information includes personal mailing address, email address, telephone number, social media handle. Social Media Information that we collect from you includes information you communicate to or about us on social media including, your name, address and email, if different than in our customer files, your gender, age, whether you are our employee, your direct private messages to our social media accounts, and your social media account nicknames. User-Generated Content includes information and content that you create and then share with or about SILMIWON USA on third party social networks or by uploading it to one of our sites or app, including through the use of third-party social media apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content.
Financial Information includes bank account information and payment card details you provide for payment for our Services. Transaction Information includes details about Services you have obtained from us including any issues you have expressed to us regarding our Services; a specific order details, average order volume, order frequency, date of last order, date of last phone order, time you have been a customer, product clusters you like, and total discount you have received. Profile Information includes your username and password, customer, member or AARP number, purchases or orders made by you, your interests, preferences including gluten free, GMO free, or organic products, your Service buying behavior, your Services delivery preferences, Services feedback and survey responses and your ratings of us or our Services. Usage Information includes information about how you use our sites and Services, including usage statistics about your interaction with our sites such as web pages accessed, referring website address(es), time spent on webpages, web pages visited, search queries, click data on the site, date and time, and other information regarding your use of our sites.
Technical Information includes internet protocol (IP) address, your internet service provider, your login data, browser type and version, device type, time zone setting and geo-location information, browser plug-in types and versions, operating system, activity log files and platform and other technology and systems on the devices you use to access a site. Marketing and Communications Information includes your preferences in receiving marketing contacts and offers from us and our third parties, your opt in and opt out choices for email and push notification preferences, your interaction with email we send you such as if and when you open it, when you delete it, links you engage with in the email and when you delete the emails, your interaction with push notifications we send you through our application that you download onto your mobile device (phone, tablet or other), when you open the push notifications, links you engage with in the email, your interaction with text messages we send to you, your mobile carrier, your interaction with our sites, what services you click on, what services you add to your cart, audio and chat text files created through voice mail, phone calls or chat interactions with, to or from our customer services team, the dates of any communications between us, and your communication preferences.
You may access our sites through third-party platforms, such as Facebook, Google and Apple. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.
SILMIWON USA collects certain information about or relating to you from third parties who directly or indirectly collected the information from you.
Demographic Information includes household income and other attributes, household age range, household size, overall buying habits, your ethnicity, the number of children in a household. Identity Information obtained from third parties includes date of birth, gender, marital status, household income, household size. Social Media Information that we collect from third parties includes a search of your social media accounts.
When you access SILMIWON USA sites, we automatically collect certain information. This information may include without limitation: (a) Technical Information; and (b) Usage Information.
This Technical Information and Usage Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or Wireless Device to uniquely identify your browser or Wireless Device or to store information in your browser setting; and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using the SILMIWON USA sites. For more detailed information regarding how we use cookies and other technology, please review the additional information in our COOKIES POLICY.
We may use information about you for a number of purposes, including:
If we send you marketing emails, push notifications or text/SMS messages, we will permit you to unsubscribe from receiving future marketing or other communications. You can unsubscribe from text message communications by replying STOP to any text message you receive from us. If we obtain any personal information from you, we will not sell it to third parties, nor will we allow third parties with whom we share your personal information to sell it.
For any other purpose disclosed to you in connection with our Services from time to time.
SILMIWON USA contacts customers through various channels, including Application-to-Person (A2P) messaging such as SMS, push notifications, and email. Any A2P messaging will follow industry best practices and applicable laws. You can manage your messaging preferences and opt-out of marketing messaging at any time. Transaction alerts and important account notifications may still be sent. Please contact customer service if you have any questions or concerns about our messaging practices.
We do not sell your personal information to third parties, and we also do not allow the third parties with whom we share your personal information to sell it. SILMIWON USA does not sell the personal information of minors under sixteen (16) years of age.
We will share your information with the following third parties and under the circumstances described below or as otherwise described in this Privacy Policy:
We may share your information with third-party service providers that perform services on our behalf, including for payment processing, Services and order fulfillment, data analysis, behavior tracking on the sites, marketing services, advertising services (including but not limited to retargeted advertising), e-mail address verification and delivery, text (SMS) message delivery, call recordings with customers and information hosting services, such as a third party data center, and customer services and support. These third-party service providers may access your personal information and may only use it as directed by us for the purpose of our requested service. We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal information in accordance with our instructions.
We may share all or part of your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of SILMIWON USA business or assets to such business entity (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee or other successor business entity to honor the terms of this Privacy Policy.
SILMIWON USA may disclose all or part of your personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with SILMIWON USA, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. SILMIWON USA may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.
We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.
We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.
Like many online platforms, SILMIWON USA and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable SILMIWON USA to understand how users interact with the sites and Services. SILMIWON USA and its analytics vendors may tie the information gathered by these means to the identity of users.
Cookies are small text files placed on a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. SILMIWON USA uses both session cookies and persistent cookies.
Session cookies are used to identify a particular visit to SILMIWON USA sites and collect information about your interaction with the sites. These cookies expire after a short time or when the user closes their web browser after using the sites. SILMIWON USA uses these cookies to identify a user during a single browsing session, such as when you log into the sites. This helps SILMIWON USA improve the sites and Services as well as improve the users’ browsing experience.
A persistent cookie will remain on a user’s device for a set period of time specified in the cookie. SILMIWON USA uses these cookies to identify and recognize a specific user over a longer period of time. They allow SILMIWON USA to:
Examples of persistent cookies include:
(i) preferences cookies to remember information about a user’s browser and settings preferences, such as preferred language – preference cookies make a user’s experience more functional and customized,
(ii) authentication and security cookies to enable a user to log in or stay logged in to access the sites and Services, to protect user accounts against fraudulent log-ins by others and to help detect and protect against abuse or unauthorized usage of user accounts and
(iii) functional cookies to make the experience of using the sites and Services better, like remembering the sound volume level selected by the user.
SILMIWON USA uses tracking technology to:
(i) determine if a certain page was visited or whether an email sent by SILMIWON USA was opened or clicked on by a user; and
(ii) to customize the experience of individual users by recommending specific content, including based on user’s past searches and buying preferences.
We may use the information we obtain from the cookie in the administration of the sites, to improve the usability of the sites and for marketing purposes. We may also use that information to recognize your computer when you visit our sites, and to personalize our sites for you.
Cookies and information captured through our sites are stored for a certain retention period, however you can eliminate these cookies any time before the expiration date.
You can adjust the settings in your browser to restrict or block cookies that are set by the sites (or any other website on the Internet). Your browser may include information on how to adjust your settings. You can control and delete these cookies through your browser settings through the following:
Google Chrome
Mozilla Firefox
Safari
Opera
Microsoft Internet Explorer
Microsoft Edge
Safari for iOS (iPhone and iPad)
Chrome for Android
Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies.
We may use third-party service providers to provide site metrics and other analytics services. These third parties may use cookies, pixels, web beacons and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our sites and Services, web pages viewed, time spent on webpages, links clicked and conversion information. This information may be used by SILMIWON USA and third-party service providers on behalf of SILMIWON USA to analyze and track usage of our sites and Services, to determine the popularity of certain content and to better understand how you use our sites and Services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.
This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons or other tracking technologies, which are covered by such third-parties’ privacy policies.
The sites may contain links to other websites. SILMIWON USA is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “powered by” or “in cooperation with” relationships). We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy.
We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content including User Generated Content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. SILMIWON USA is not responsible for how these third-party websites may use information collected from or about you.
Further, our sites may include social media features. Our integration of these features may allow third-party social media to collect certain information, such as your IP address, the address of and activity on the sites you visit, searches, browser type and settings, the date and time of your request, cookie data, device data and which page(s) you are visiting when using our sites and Services, and to set a cookie to enable that feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.
If you post a review and or other User Generated Content on your social media and tag us, we know others will benefit from seeing it on our website. As you consider allowing us to publish your User Generated Content, we want to make sure you know exactly how we intend to use it.
You can provide your permission for SILMIWON USA to use your image, video or other User Generated Content by replying to our Instagram or Facebook post with #accept. By providing your permission, you represent and warrant that you own the User Generated Content and there are no other entities with ownership claims over it. You grant SILMIWON USA a non-exclusive and non-revocable commercial right to reproduce the User Generated Content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services, sites or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your User Generated Content may be used by SILMIWON USA either alone or in conjunction with sketches, cartoons, captions, films, artwork, textural matter or other photographs. While SILMIWON USA will make commercially reasonable efforts to give you credit for your User Generated Content and provide a link back to your Facebook, Instagram or other social media account when applicable, you agree that such credit is not mandatory and your permission for us to use your User Generated Content is not contingent upon such credit being given.
You waive any right to inspect and/or approve the finished work incorporating the User Generated Content or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your User Generated Content or our finished work.
And you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of the terms of this Privacy Policy shall remain in full force and effect.
For any User Generated Content that you submit, you grant the SILMIWON USA a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Generated Content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All User Generated Content that you submit may be used at SILMIWON USA’s sole discretion. SILMIWON USA reserves the right to change, condense or delete any User Generated Content on SILMIWON USA’s website that SILMIWON USA deems, in its sole discretion, to violate the content guidelines or any other provision of this Privacy Policy. SILMIWON USA does not guarantee that you will have any recourse through SILMIWON USA to edit or delete any User Generated Content you have submitted.
Ratings, reviews and written comments are generally posted automatically. However, SILMIWON USA reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not SILMIWON USA, are responsible for the contents of your submission. None of the User Generated Content that you submit shall be subject to any obligation of confidence on the part of SILMIWON USA, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that SILMIWON USA and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
If you do not agree to these terms, we completely understand, and no further action is required.
Thanks again and please email us at hello@silmiwonusa.com if you have any questions.
We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows SILMIWON USA to keep the transaction or engagement data. For example, SILMIWON USA will not be able to tell if John Smith purchased a particular product, but we will be able to tell that a person purchased a product and the related transaction history. This will allow SILMIWON USA to maintain a level of information that helps us develop and improve our sites and Services.
You may unsubscribe from receiving marketing and promotional messages from SILMIWON USA, if those messages are powered by SILMIWON USA, by following the instructions in those messages or in your account settings. If you decide to unsubscribe, you will still receive non-promotional communications relevant to your use of our Services.
The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites. If you are under the age of 18 and have already provided personal information through the sites, please have your parent or guardian contact us immediately at hello@silmiwonusa.com so that we can remove such information from our files.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For your protection, SILMIWON USA is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by SILMIWON USA for its files.
California residents have the right to request that SILMIWON USA disclose what personal information SILMIWON USA collects, uses and discloses about them. The general categories of personal information SILMIWON USA collects about California residents are listed above under WHAT INFORMATION WE COLLECT. If you are a California resident and would like to request the personal information that SILMIWON USA collects, uses and discloses about you, please contact us at hello@silmiwonusa.com.
California residents have the right to be forgotten and request that SILMIWON USA erase the personal information SILMIWON USA maintains about them. SILMIWON USA will make every effort to comply with California residents’ requests to erase their personal information, however, certain laws or other legal requirements might prevent some personal information from being erased. If you are a California resident and would like to request the erasure of your personal information, please contact us at hello@silmiwonusa.com. To verify any request to erase personal information, you will be required to provide information to verify your identity. Failure to do so could result in SILMIWON USA inability to comply with your request.
Under the CCPA, California residents have the right not to receive discriminatory treatment by SILMIWON USA for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents will make it so that SILMIWON USA is no longer able to provide those residents with certain services. For example, if, at the request of a California resident, SILMIWON USA deletes all of the California resident’s personal information that it maintains, SILMIWON USA will no longer be able to send marketing communications to that California resident.
California residents can designate an authorized agent to make requests under the CCPA related to the residents’ personal information. SILMIWON USA can deny any request made by an agent who does not submit proof that he or she has been authorized by the California resident to act on the California resident’s behalf. For more information on submitting a request on behalf of a California resident as an authorized agent, please contact us at hello@silmiwonusa.com.
SILMIWON USA does not sell or have future plans to sell your information.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. SILMIWON USA does not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.
Residents of the State of Nevada have the right to opt-out of the sale of certain types of their information to other companies who will sell or license their information to others. At this time, SILMIWON USA does not engage in such sales.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
PayPal / Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
This Privacy Policy may be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of the sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the sites immediately.
Please contact SILMIWON USA with any questions or concerns regarding this Privacy Policy.
SILMIWON USA
1555 Venice Blvd
Los Angeles, CA 90006
Phone Number: 1 866-714-4686 for English, Korean or Spanish and text message as well.
Email: hello@silmiwonusa.com
