Refund and Exchange Policy

Thank you for choosing SILMIWON USA for authentic Korean cuisine. We are committed to delivering high-quality Korean food products. Our refund and exchange policy is designed to ensure your satisfaction with every purchase.

Detailed Guidelines on Refunds and Exchanges

When can I request a refund or exchange?

You have up to 7 days from the date of delivery to request a refund or exchange. To start your request, please contact our customer service at help@silmiwonusa.com or call us at 866-714-4686.

What is required to return an item?

All items returned, whether for refund or exchange, must be accompanied by a return authorization number. Reach out to our customer support team to secure this number prior to shipping any items back to us.

Are there items that cannot be returned?

Due to health and safety considerations, refrigerated or frozen products generally cannot be returned. However, if such items arrive defective, please contact us immediately for a resolution.

Who is responsible for return shipping costs?

Customers are required to cover the shipping costs when sending products back for a refund or exchange, after obtaining an authorization. Make sure to package the items securely to prevent damage during transit.

In what form are refunds issued?

Refunds will be issued in the original form of payment used at the time of purchase. Please allow for processing time once we receive your returned items.

What fees are associated with returns?

A restocking fee of 30% is applicable to all items returned. This fee is deducted from the refund total to cover processing and handling.