Detailed Shipping Policy at SILMIWON USA

Welcome to SILMIWON USA, your source for authentic Korean cuisine delivered right to your door. We are committed to ensuring that your orders are handled with care and delivered in a timely manner. Here, we provide an extensive overview of our shipping practices to help you understand how we manage deliveries across the continental United States.

Comprehensive Guide to Our Shipping Services

Processing and Delivery Schedule

We process all orders within 2 business days. Our commitment to quick service means that your favorite Korean dishes are packed and shipped swiftly, minimizing wait time so you can enjoy our products sooner.

Free Shipping Eligibility

SILMIWON USA offers free shipping on various terms to accommodate the needs of our customers:

• Orders over $99: Free shipping is available for selected items within the continental U.S.

Important Information Regarding Order Placement and Shipping Address

Accuracy in providing your shipping address is crucial:

• Confirm your address details in the checkout process to avoid delays.
• Once your order is finalized and dispatched, modifying the shipping address can be challenging and, depending on the carrier’s policy, might not be feasible. If an address change is possible after dispatch, it may incur an additional fee.

Shipping Notifications and Tracking

After your order is processed, SILMIWON USA will send a confirmation email along with tracking information. This enables you to follow your order’s journey from our warehouse to your doorstep, providing transparency and peace of mind.

Special Shipping Considerations

For large orders or specific products that require special handling (such as bulk orders of kimchi or preserved items), additional shipping guidelines may apply. These will be communicated during the ordering process or directly by our customer service team.

If you have questions about our shipping policies or need assistance with your order, please contact us at help@silmiwonusa.com or via phone at 866-714-4686. Our customer service team is eager to assist you in ensuring a smooth and satisfying experience with SILMIWON USA.